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We Know Many Canadians are Worried. We're Here to Help.

Contact Credit Canada Today!

Call us at 1.800.267.2272

Get Debt Help Now!

Learn how to manage your debt, bills, and finances. Contact us today!

As Canada's first and longest standing not-for-profit credit counselling agency, we have been proudly guiding Canadians through difficult financial times for more than 50 years. We want to help you, too! Contact us today to book a free counselling session.


Hours of Operation (Call Centre)

  • Monday - Thursday: 8am - 6pm (ET)
  • Friday: 8am - 5pm (ET)
  • Saturday: 8am - 4pm (ET)

Credit Canada proudly serves clients in a number of different languages.

We recognize the diversity of the communities we serve and strive to help people of all languages and backgrounds get the financial assistance they need.

We offer our counselling services in the following languages:

  • Chinese (Mandarin)
  • Filipino (Tagalog)
  • French
  • Japanese
  • Spanish
  • Hindi
  • Gujarati
  • Marathi

Live Chat credit counselling

It’s now even easier to get all of your questions answered by a certified non-profit credit counsellor.

We understand that when it comes to talking about debt, it can be easier to get it down in writing. Sometimes the idea of picking up the phone is overwhelming. That’s why you can now speak to one of our non-profit credit counsellors through live chat.

Frequently Asked Questions

What should I know about Live Chat Credit Counselling?

Credit Canada Live Chat counselling is confidential and free. You’ll experience the same expert advice without having to call or book an appointment. You can find more information about our Privacy Policy here

When is the Live Chat Counselling available?

We operate our live chat counselling service Monday - Friday. Holidays are excluded. 

What if I prefer to talk to someone on the phone?

No problem, we also have credit counsellors available on our phone line. Simply call us at 1.800.267.2272.

Our call centre hours are:
Monday - Thursday: 8am - 6pm (ET)
Friday: 8am - 5pm (ET)
Saturday: 8am - 4pm (ET).

What happens if I am disconnected?

No worries, come back when you can, and we can pick up the conversation from where we left off.

What happens if I run out of time and cannot continue my session?

You can return when you are able, or if you like, the counsellor you are speaking with can set up a time for a phone call or a future chat.

Can I switch to a phone call if I like?

Yes, if you would like to switch to a phone call, just let the counsellor you are chatting with know. They can call you immediately or at a time that works best for you. 

Can I sign up on a Debt Consolidation Program through chat?

Yes, if you decide that you would like to sign up on a Debt Consolidation Program or if you would like a referral to a Licenced Insolvency Trustee, this can all be handled through chat. 

We proudly serve all across Canada, including the locations below

Calgary

Call Centre Only

Phone: 1.800.267.2272

Mon-Thurs: 6am - 4pm (MT)

Fri: 6am - 3pm (MT)

Sat: 6am - 2pm (MT)

Edmonton

Call Centre Only

Phone: 1.800.267.2272

Mon-Thurs: 6am - 4pm (MT)

Fri: 6am - 3pm (MT)

Sat: 6am - 2pm (MT)

Surrey

Call Centre Only

Phone: 1.800.267.2272

Mon-Thurs: 5am - 3pm (PT)

Fri: 5am - 2pm (PT)

Sat: 5am - 1pm (PT)

Vancouver

Call Centre Only

Phone: 1.800.267.2272

Mon-Thurs: 5am - 3pm (PT)

Fri: 5am - 2pm (PT)

Sat: 5am - 1pm (PT)

Barrie

Barrie

Call Centre Only

49 High St., Third Floor

Barrie, ON L4N 5J4

Phone: 705.252.2327

Mon-Thurs: 8am - 6pm (ET)

Fri: 8am - 5pm (ET)

Sat: 8am - 4pm (ET)

More Information

Brampton

Brampton

Call Centre Only

2 County Court Blvd., Ste. 400

Brampton, ON L6W 3W8

Phone: 905.499.2856

Mon-Thurs: 8am - 6pm (ET)

Fri: 8am - 5pm (ET)

Sat: 8am - 4pm (ET)

More Information

Markham

Markham

Call Centre Only

7030 Woodbine Ave, Suite 500

Markham, ON L3R 6G2

Phone: 905.205.0019

Mon-Thurs: 8am - 6pm (ET)

Fri: 8am - 5pm (ET)

Sat: 8am - 4pm (ET)

More Information

Mississauga

Mississauga

Call Centre Only

2 Robert Speck Pkwy., Suite 750

Mississauga, ON L4Z 1H8

Phone: 905.600.2031

Mon-Thurs: 8am - 6pm (ET)

Fri: 8am - 5pm (ET)

Sat: 8am - 4pm (ET)

More Information

Oakville

Oakville

Call Centre Only

1155 North Service Rd. W

Oakville, ON L6M 3E3

Phone: 905.592.2344

Mon-Thurs: 8am - 6pm (ET)

Fri: 8am - 5pm (ET)

Sat: 8am - 4pm (ET)

More Information

Oshawa

Oshawa

Call Centre Only

285 Taunton Rd. E, Suite 4429

Oshawa, ON L1G 3V2

Phone: 905.231.1252

Mon-Thurs: 8am - 6pm (ET)

Fri: 8am - 5pm (ET)

Sat: 8am - 4pm (ET)

More Information

Ottawa

Ottawa

Call Centre Only

116 Albert St., Suite 300

Ottawa, ON K1P 5G3

Phone: 613.216.6077

Mon-Thurs: 8am - 6pm (ET)

Fri: 8am - 5pm (ET)

Sat: 8am - 4pm (ET)

More Information

North York

North York

Call Centre Only

90 Sheppard Ave E., Suite 304

Toronto, ON M2N 3A1

Phone: 416.228.3328

Mon-Thurs: 8am - 6pm (ET)

Fri: 8am - 5pm (ET)

Sat: 8am - 4pm (ET)

More Information

Scarborough

Scarborough

Call Centre Only

55 Town Centre Crt., Suite 700

Toronto, ON M1P 4X4

Phone: 647.427.8478

Mon-Thurs: 8am - 6pm (ET)

Fri: 8am - 5pm (ET)

Sat: 8am - 4pm (ET)

More Information

Sault Ste. Marie

Sault Ste. Marie

Call Centre Only

2-83 Huron Street

Sault Ste. Marie, ON P6A 5P4

Phone: 705.254.1424

More Information

Timmins

Timmins

Call Centre Only

60 Wilson Avenue, Suite 310

Timmins, ON P4N 2S7

Phone: 705.267.5817

Mon-Thurs: 8am - 6pm (ET)

Fri: 8am - 5pm (ET)

Sat: 8am - 4pm (ET)

More Information

St. Catharines

St. Catharines

Call Centre Only

36 Page St., Suite 411

St. Catharines, ON L2R 4A7

Phone: 905.684.9401

Mon-Thurs: 8am - 6pm (ET)

Fri: 8am - 5pm (ET)

Sat: 8am - 4pm (ET)

More Information

Windsor

Windsor

Call Centre Only

6-2557 Dougall Avenue, Suite 307

Windsor, ON N8X 1T5

Phone: 1.800.267.2272

Mon-Thurs: 8am - 6pm (ET)

Fri: 8am - 5pm (ET)

Sat: 8am - 4pm (ET)

More Information

Peterborough

Call Centre Only

398 McDonnel St., Unit 4, Suite 105

Peterborough, ON K9H 2X4

Phone: 1.800.267.2272

For all media enquiries, please contact Tanvi Chitnis, Digital Strategist.

Email: tchitnis@creditcanada.com