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  • What the Collection Agencies Won’t Tell You

    What the Collection Agencies Won’t Tell You

    Paulette Thompson

    The Stop Collection Calls with Credit Canada video was shown during a monthly staff meeting and it captured the attention of everyone in the room.  I remember the reaction of Vito’s counsellor, Josie.  She was sitting beside me and she remembered meeting him years ago and how stressed he was.  Our counsellors care about their clients, and it was obvious in our boardroom that day.

    Our counsellors know how difficult it can be to deal with collection calls and we understand how stressful it can.  We know it may lead to ignoring the phone or even losing sleep.   We are often reminding our clients about the rules that collection agencies must follow according to Ontario’s Ministry of Government and Consumer Services (

    • They can contact you Monday to Saturday from 7:00am to 9:00pm and Sundays from 1:00pm to 5:00pm (unless you’ve given consent to do so)
    • They cannot contact you on a holiday
    • They cannot use threatening, intimidating or abusive language

    These are just some of the rules that must be followed but most people are not aware of.  If you’re getting calls from collection agencies Credit Canada Debt Solutions may be the next step to take.  Our Certified Credit Counsellors are here to provide affordable repayment solutions that will eliminate the stress of debt repayment and stop the collection calls. You’ll be able to start answering the phone again and finally get a good night’s sleep.

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