Frequently Asked Questions
What should I know about Live Chat Credit Counselling?
Credit Canada Live Chat counselling is confidential and free. You’ll experience the same expert advice without having to call or book an appointment. You can find more information about our Privacy Policy here.
When is the Live Chat Counselling available?
We operate our live chat counselling service Monday - Friday, 9 am - 5 pm EST. Holidays are excluded.
What if I prefer to talk to someone on the phone?
No problem, we also have credit counsellors available on our phone line. Simply call us at 1.800.267.2272.
Our call centre hours are:
Monday - Thursday: 8am - 6pm (ET)
Friday: 8am - 5pm (ET)
Saturday: 8am - 4pm (ET).
What happens if I am disconnected?
No worries, come back when you can, and we can pick up the conversation from where we left off.
What happens if I run out of time and cannot continue my session?
You can return when you are able, or if you like, the counsellor you are speaking with can set up a time for a phone call or a future chat.
Can I switch to a phone call if I like?
Yes, if you would like to switch to a phone call, just let the counsellor you are chatting with know. They can call you immediately or at a time that works best for you.
Can I sign up on a Debt Consolidation Program through chat?
Yes, if you decide that you would like to sign up on a Debt Consolidation Program or if you would like a referral to a Licenced Insolvency Trustee, this can all be handled through chat.